Privacy Policy

Last Updated: January 1, 2025

1. Purpose

1.1 Uvera Mobility Private Limited, a registered company under the Companies Act, 2013, with its office at 711, 2nd Floor, Street No. 83, New 19/4 Shiv Kunj, Sant Nagar, Burari, North Delhi, Delhi, India – 110084 (referred to as “Company,” “We,” “Us,” or “Our”), is actively involved in designing, manufacturing, and marketing eco-friendly agri-machinery and equipment such as electric multi-utility vehicles (eMUVs), cultivators, lawn mowers, wheelbarrows, earth augers, hand carts, and more (“Products”). These products are available for purchase via Our official website www.krishigro.in (“Platform”), where we retail only our proprietary range and not third-party products.

1.2 All individuals visiting or interacting with the Platform — including those browsing — shall be referred to as “You,” “Your,” or “User,” depending on the context.

1.3 This Privacy Policy (“Policy”) defines how We collect, store, use, and protect your data while using Our Platform. It also explains your rights as a User, Our obligations, and the measures taken to safeguard your privacy. By accessing or using the Platform, You consent to the terms of this Policy, which serves as a legal agreement between You and the Company. We advise Users to stay informed of any changes to this Policy.

1.4 This Policy should be interpreted in line with the relevant laws of India, including (but not limited to) the Information Technology Act, 2000, and applicable rules. This digital document constitutes an electronic contract enforceable under Indian law.

1.5 We may revise this Policy from time to time. Continued use of Our Platform following such revisions will be deemed as Your acceptance of those changes. To ensure uninterrupted communication, please keep your registered email ID accurate and up to date. We will not be held accountable for missed notifications due to outdated or inactive contact details.

1.6 Your personal information is never sold, shared, or rented to third parties. We strictly maintain confidentiality and use the collected data solely as outlined in this Policy.

2. Notice

2.1 By using any feature or service on Our Platform, You confirm that You have read and agreed to this Policy. Your consent is deemed explicit once You begin using the Platform, and it includes your acknowledgment that We may collect and process your information as outlined herein.

2.2 In addition to the protections offered under applicable laws, You, as a User, have full rights to withdraw your consent and raise any privacy-related concerns through the proper grievance channels detailed later in this Policy.

3. User Declarations

3.1 You acknowledge and understand that We collect personal information during Your use of the Platform.

3.2 You are aware of the reasons behind this data collection and how your data will be utilized on the Platform.

3.3 You understand who the potential recipients of this information may be.

3.4 You understand that sharing information with Us is completely voluntary, and you may choose not to provide it.

3.5 You have the right to withdraw your consent at any point. Such a withdrawal must be submitted in writing. Please note that this may limit your ability to access certain services on the Platform.

3.6 You confirm that You have thoroughly read and understood this Policy, along with other policies governing Platform use.

3.7 By continuing to use the Platform, You give Us clear consent to collect, store, and process your data as described in this Policy.

4. Collection and Use of User Data

4.1 Providing personal details is optional, though not registering may restrict access to certain services or features on Our Platform.

4.2 If You request to have your data removed, We will process the request, but the data may be archived in compliance with applicable laws. Removal of data may result in restricted access to the Platform.

4.3 “User Data” refers to any identifiable information voluntarily submitted by You, such as name, contact details, email address, payment information, login credentials, and any other data necessary for availing services through the Platform.

4.4 If We ever intend to use your information for marketing or commercial purposes, We will notify You in advance and give You the option to opt out.

5. Disclosure and Retention of User Data

We only use your data for its intended purpose and retain it only as long as necessary to fulfill that purpose.

5.1 Disclosure of User Data

We may use or disclose your data to:

i. Deliver the services You’ve requested
ii. Innovate and improve platform services
iii. Handle internal operations
iv. Recommend products or services you might find useful
v. Communicate important updates and information
vi. Analyze user behavior to enhance experience
vii. Comply with legal obligations or enforcement requests
viii. Ensure the protection of rights, safety, and property for both the company and its users
ix. Maintain and improve the functionality and personalization of the Platform
x. Develop new features and technologies
xi. Communicate service updates and promotional content
xii. Share data if legally mandated or for matters of national interest

5.2 Third-Party Disclosures

We may share your information with:

i. Verified third-party vendors who support Our services (e.g., payment gateways, logistics, analytics)
ii. Business partners involved in delivering joint services, subject to their data policies
iii. Government or legal authorities when required by law
iv. Future business owners in case of merger or acquisition
v. Our affiliated companies for operational purposes

5.3 Retention of User Data

i. We retain your data only as long as necessary for fulfilling the original purpose, and to meet legal and operational requirements.
ii. Your information will remain stored while your account remains active and you continue using our services.

5.4 Retention Period of User Data

We determine how long to keep your data based on legal requirements, business needs, and the sensitivity of the data. We aim to retain it only for as long as necessary, and securely dispose of it afterward.

6. Access, Modification, and Control of User Data

In line with applicable data protection laws, You may:

Request details of the personal information We hold about You
Ask to modify or correct inaccurate data
Withdraw your consent to process data (subject to conditions)
Block or object to the processing of your data for legitimate reasons

7. Information We May Collect

We may also gather the following user-related data during your interaction with our platform:

i. Pages you visit or interact with on the website;
ii. Links clicked within the platform;
iii. Frequency of your visits to our website;
iv. Records of all your transactions conducted through the platform;
v. Dates and times of platform access;
vi. Referring website or source that directed you to us;
vii. Information about your mobile device type, model, and operating system;
viii. Permission-based access to your device’s camera and geolocation;
ix. Any other information we may reasonably require to deliver our services efficiently.

8. How We Use Your Information

By using our services, you consent to the following uses of your data:

i. Optimizing service delivery and enhancing user experience;
ii. Running and maintaining our digital services;
iii. Administering internal operations of the platform and business;
iv. Personalizing and upgrading features for better engagement;
v. Gaining insights into user behavior and service usage;
vi. Innovating and developing new features and offerings;
vii. Communicating for customer support, service updates, or marketing;
viii. Sharing important but non-promotional communications;
ix. Sending requested notifications via email;
x. Handling transactions securely;
xi. Promoting and marketing our products and offerings;
xii. Delivering push notifications and SMS alerts;
xiii. Detecting and addressing fraudulent activities;
xiv. Ensuring legal and regulatory compliance;
xv. Addressing customer queries and complaints effectively;
xvi. Verifying adherence to platform terms and policies;
xvii. OTP (one-time password) verification for security;
xviii. Contacting users regarding feedback, wallet requests, or account actions;
xix. Reaching out to organization-level contacts for billing or invoicing purposes.

9. Use of Anonymous Traffic Information

We utilize anonymized traffic data to:

i. Recognize returning users for tailored service;
ii. Manage user access privileges;
iii. Track promotional engagement;
iv. Diagnose server-related issues;
v. Maintain and optimize platform performance;
vi. Monitor user sessions for usability insights;
vii. Troubleshoot user challenges and improve services accordingly.

10. Data Protection Measures

10.1 We take data privacy seriously and implement physical, technical, and administrative safeguards to secure your personal information.

10.2 While we regularly assess security risks, we acknowledge that internet-based data transmission isn't fully secure and may be vulnerable to unauthorized access.

10.3 We strive to ensure confidentiality, but complete protection cannot be guaranteed. KrishiGRO is not responsible for third-party breaches due to factors beyond our control.

11. Links to External Sites

11.1 This policy covers only our services. If you access third-party websites or apps via links on our platform, their privacy practices will apply.

11.2 Logging in via services like Google or Microsoft may involve sharing account information. You can opt-out of sharing non-essential data.

11.3 We are not responsible for the policies of any external websites or platforms linked to ours.

12. Cookies and Cache Management

12.1 Cookies help enhance your experience by storing user preferences and activity data.

12.2 You may disable or delete cookies via browser settings, but some features may be affected.

12.3 We may use local cache data to improve speed and functionality.

12.4 Cache may store session details, settings, and frequently used content.

12.5 This data is stored only on your device and not shared externally.

12.6 These technologies enable us to continuously improve your experience on our platform.

13. User Rights

13.1 By using our services, you consent to data being processed in India or other jurisdictions as necessary.

13.2 You are entitled to the following rights:

Access to your stored data;
Rectification of inaccuracies;
Erasure of data where permissible;
Withdrawal of consent;
Notification of changes to your data;
Opt-in/Opt-out for data processing;
Nomination of someone to manage your rights posthumously;
Grievance redressal mechanisms.

13.3 We aim to respond to such requests within 7 working days.

13.4–13.5 Your rights may vary based on your region’s data protection laws.

14. No Implied Waiver

Failure to enforce any policy term on one occasion does not imply the waiver of the right to enforce it in the future.

15. Severability

If any section of this policy becomes unenforceable, the remainder shall continue to be valid and effective.

16. Policy Acceptance

Your access and continued use of the KrishiGRO platform signify your agreement with this privacy policy.

17. Compliance with Changing Laws

This policy will adapt to:

a) New legal enactments;
b) Modifications or repeals of existing laws;
c) The coming into effect of pending legislation.

18. Legal Jurisdiction

This policy is governed by Indian law. Any disputes shall be addressed under the jurisdiction of courts located in Delhi, India.

19. Entire Agreement

19.1 This privacy policy represents the complete understanding between KrishiGRO and the user.

19.2 If conflicts arise between this policy and other documents like terms of service or cancellation policies, this document shall prevail unless stated otherwise.

20. Liability Disclaimer

We are not liable for any accidental disclosures, data leaks, or cyberattacks affecting your information, whether due to legal processes or unauthorized access.

21. Grievance Redressal

If you have concerns about this policy or your data, please reach out:

Grievance Officer: Neetu S.
Email: info@krishigro.in

Provide your concern in writing or by digitally signed email, along with your contact details.

22. Contact Us

Have questions? Reach out through:

a) Our website: www.krishigro.in

b) Email: info@krishigro.in

PRIVACY POLICY